Start an exciting career with Keystone Property Consultants.
We have various career opportunities in sales, property valuation, and property management. We invite you to apply and become a part of our team. Start building your career now.
See our current career opportunities below:
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PROPERTY MANAGER
The ideal candidate must be an excellent leader and manager, possess strong organizational skills, adhere to all standard operating procedures, be able to be create solutions and problem solve, and follow-through on multiple tasks and projects in a timely manner with great attention to detail. Successful candidates will be self-motivated, flexible, possess excellent communication skills, proficient in various software applications, and have a passion for exceptional customer service while maintaining fiscal responsibility. Compensation will include a competitive base salary.
The Property Manager is responsible for the physical, financial, administrative, and public relations of properties. In addition, Property Managers assist the board in the enforcement of the Corporation's by-laws, declarations, rules and regulations. The individual must allocate his/her time between the Management office and the property to ensure that the highest standards of upkeep and maintenance are present.
Main Job Tasks and Responsibilities
Marketing
- implement marketing initiatives to achieve occupancy goals
- manage and control advertising budgets
- interview, qualify and place tenants
- maintain updated availability reports
Administrative
- prepare and enforce leases, management fees, sinking fund
- collect security deposits
- ensure the premises is ready for new occupants
- maintain all statutory required records
- ensure compliance with relevant laws and regulations
- enforce terms of rental agreements
- negotiate with suppliers and contractors
Financial
- establish appropriate rental rates by conducting market research, determining costs and considering budget goals
- prepare and distribute monthly statements
- ensure timely payments and collections
- minimize rental arrears
- coordinate default proceedings
- schedule expenditures
- check and pay invoices
- prepare annual budgets
- analyze and correct budget variances
- keep accurate and up-to-date financial and maintenance records
- prepare weekly and monthly financial and maintenance reports
Tenant/Resident Relations
- orient new tenants to the property
- investigate and resolve resident complaints and concerns in a timely and efficient manner
- enforce occupancy policies and procedures
- maintain timely communications with residents and tenants
Maintenance
- monitor and complete maintenance and repairs timely and cost-effectively
- ensure security of premises and maintain security devices
- organize incoming and outgoing inspections and prepare inspection reports
- implement preventative maintenance programs
- oversee capital improvement projects
- negotiate and manage contracts with outside vendors
Staff Management
- hire, train and evaluate property staff
- direct and control all personnel and resources to ensure property is properly maintained and owner objectives met
Education and Experience
- degree may be preferred
- understanding of financial and accounting principals
- understanding of customer service principles
- working knowledge of budgets and financial statements
- working knowledge of contracts and agreements
- working knowledge of building and grounds maintenance
- computer proficiency including MS Office and property management software
- knowledge of relevant local, state and federal legislation and regulations
Key Competencies
- communication skills
- negotiation skills
- customer service orientation
- planning and organizing
- attention to detail
- resource management
- data collection and management
- supervisory skills
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ASSISTANT PROPERTY MANAGER
The purpose of the Assistant Property Manager (APM) position is to assist with the day‐to‐day functions of the property management department and the functions of the Property Manager to which he/she is assigned. The focus of job is to support the Property Manager in all aspects of management pertaining to the property. The APM is the liaison between the tenants and the Property Manager for maintenance and many tenant issues.
Main Job Tasks and Responsibilities
- Works closely with the Property Manager
- Monitors staff frequently
- Assist in handling of owner and/or resident requests and various concerns
- Assist with vendor issues and/or requests
- Complete all required paperwork for new tenants
- Responds promptly to security issues on property
- Responds promptly to customer needs and requests customer feedback to improve service
- Assist in handling resident requests and concerns
- Assist with leasing and rental portion of the property
- Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address all maintenance and building emergencies
- Assists with any other assignments delegated by the Property Manager
- Oversee all aspects of building management
Requirements
- Strong planning, organization, and prioritization skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite: Word and Excel
- Excellent interpersonal skills. Interacts effectively and works productively with a wode range of people
- Demonstrate initiative and works well independently
- Able to multi-task and handle pressure with grace
- Strong leadership skills
- Property Management software knowledge
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OPERATIONS MANAGER
The Operations Manager is in charge of the planning and execution of the routine functions and activities of the building. He/She is responsible for the building's daily operations. To be considered for this position, you must be extremely organized, can do major multitasking, and with great communication skills.
Main Job Tasks and Responsibilities
- Coordinates works closely with the Assistant Property Manager, manage and monitor the workings of various departments in the organization.
- Prepare and control operational budgets Work closely with Property Manager regarding operations budget. Control inventory. Plan effective strategies for the financial wellbeing of the company.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Coordinate and monitor the work of the maintenance staff. Manage quality of employee productivity. Work closely with Chief Engineer on maintenance of equipment and machinery. Provide technical support where necessary.
- Manage resident support. Plan and support sales and marketing activities.
- Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Education and Experience
- College degree in business administration, commerce, management, industrial technology or industrial engineering. Certain schools offer bachelor's and master's degrees in operations management.
- Industry relevant production experience
- Knowledge and experience in organizational effectiveness and operations management
- Knowledge of business and management principles and practices
- Knowledge of project management principles and practices
- Information technology skills
Key Competencies
- critical thinking and problem solving skills
- planning and organizing
- decision-making
- communication skills
- persuasiveness
- influencing and leading
- delegation
- team work
- negotiation
- conflict management
- adaptability
- stress tolerance
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BUILDING EXECUTIVES
The building executive is one who coordinates with the Operations Manager / Assistant Property Manager all the residents' problems and concerns.
Main Job Tasks and Responsilbilities
- To assist the Operations Manager/Assistant Property Manager to supervise, guide, monitor and appraise the daily operations work of the property management office.
- Report directly to the Operations Manager
- To check and verify all the leave and claims of your PMO staff in absence of the Operations Manager.
- To handle all procurement including preparing the P.O.’s
- To provide support to office administrative functions where necessary e.g. in Accounts and Customer Service functions.
- To attend to resident’s complaints and to answer all enquiries professionally and tactfully;
- To supervise and monitor all service providers in th upkeep , maintenance and security of the condominium.
- To assist all maintenance staff employed whenever required by the Operations Manager.
- To supervise, check and report the appointed maintenance contactors to the Operations Manager.
Requirements
- Diploma / Degree in Real Estate Management / Property Management / Building Service or equivalent is a plus
- Experience in Residential Building Management is a plus
- Good command of English
- Willing to work outside office hours whenever required
- Must be customer oriented and able to work independently
- Excellent planning and communication skills
- Must be computer literate and possess good leadership and organizational skills
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RECEPTIONISTS
This position serves as the frontline of the Property Management team. A smiling face is really important in the world of the receptionists. Welcomes residents and visitors by greeting them, in person or on the telephone; answering or referring inquiries. Assists residents' requests and complaints.
Main Job Tasks and Responsibilities
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering the building
- direct persons to correct destination
- deal with queries from the tenants and guests
- ensure knowledge of staff movements in and out of the building
- monitor visitor access and maintain security awareness
- provide general administrative and clerical support
- prepare correspondence and documents
- receive and sort mail and deliveries
- schedule appointments
- maintain appointment diary either manually or electronically
- monitor and maintain office equipment
- control inventory relevant to reception area
- tidy and maintain the reception area
Requirements
- high school diploma generally required
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software application
- knowledge of customer service principles and practices
- keyboard skills
- ability to work a switchboard
- have excellent communication skills
- professional personal presentation
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability
- stress tolerance
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FRONT OFFICE SUPERVISOR
The duties of a front office supervisor include establishing resident satisfaction and handling complaints or problems in an efficient and professional manner.
Main Job Tasks and Responsibilities
- Provide clear direction to receptionists, assigning work and instructing them in details of work. Observe performance and encourage improvement, ensuring productivity, efficiency and standards of service are met, enhancing morale. Train staff as needed
- Serve as role model for Front Office staff. Resolve customer issues and complications, by researching the situation and determining most effective solution. Make decisions based on good judgment, accommodating unusual circumstances.
- Assign/delegate task to receptionists
- Follow up on unfinished task
- Review checklist for previous shifts
- Welcome and register guests into the building, fulfilling requests, following special instructions and adhering to established security policies and procedures
- Work closely with the Maintenance and Engineering staff to coordinate the efficient handling of residents’ requests.
- Follow up on resident requests. Handle and resolve problems or complaints
- Prepare daily reports
- Keep all support departments informed of necessary information or requests/complaints
- Have thorough knowledge of facilities, hours of operation
- Handle emergency procedures and situations with maturity and professionalism
- Perform tasks and projects as delegated by the Property Manager
- Other duties and responsibilities as assigned.
- The employee may be expected to work in other areas of the building when needed to assist operations to perform job duties not necessarily contained in this job description
- obtain referrals from existing tenants
- process applications and follow up with applicants
Requirements
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
- degree in hospitality or business degree preferred
- Previous front office or hotel experience preferred
- Supervisory experience preferred
- Excellent communication skills
- Ability to work with computers
- Ability to perform accurate moderately complex arithmetic functions using a calculator
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to communicate, verbally, and in writing, effectively with residents/tenants and co-workers
- Maintains professionalism at all times, demonstrating courtesy and respect to residents/tenants and co-workers
- Must have outstanding leadership skills
- Ability to multi task and handle stress in workplace
- Ability to manage and resolve conflicts
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HUMAN RESOURCE MANAGER
The are involved with nearly all programs and services that relate to a company's human resources division. Their work, which is often decidedly administrative in nature, involves documenting grievances, terminations, absences, performance reports, and compensation and benefits information.
Main Job Tasks and Responsibilities
- recruiting and staffing;
- advertise and fill vacancies
- total compensation, rewards and recognition and benefits administration;
- performance management and improvement systems;
- organizational development;
- employee orientation, development, and training;
- employee welfare, wellness and health;
- policy development and documentation.
Responsibilities
- Actively involved in the development of HR goals and strategies in support of division objectives.
- Act as a consultant to management team on HR issues.
- Determine and recommend employee practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
- Provide training for managers and staff on new HR initiatives and on-going activities
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.
- Work closely with management to establish the company total compensation philosophy, structure, pay policies, and oversee the pay systems within the company including raises and bonuses.
- Lead competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
- Monitor all pay practices and systems for effectiveness and cost containment.
- With the assistance of the Finance Department, obtain cost effective, employee serving benefits; monitor benefits environment for options and cost savings.
- Lead the implementation of a performance management system that includes employee development programs.
- Establish an employee training system that addresses company needs including needs assessment, new employee orientation, leadership/supervisory training and production cross-training.
- Establish and lead an aggressive recruitment strategy and procedures necessary to recruit and hire a superior workforce.
- Conduct investigations when employee complaints or concerns are brought forth.
- Monitor and advise managers and supervisors on the progressive discipline system.
- Lead company compliance with all existing governmental and labor legal and government reporting requirements. Maintains minimal company exposure to lawsuits.
- Design, direct, and manage a company-wide process of organizational development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
Requirements
- An undergraduate degree in Human Resources, Business or a related field with progressive experience working in a Human Resources role; or an equivalent combination of education and experience.
- Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
- Above average verbal and written communication skills.
- Excellent influential, interpersonal and coaching skills.
- Demonstrated ability to serve as a successful participant on the management team that provides company leadership and direction.
- Must have good computer skills in a Microsoft Windows environment.
- Evidence of the practice of a high level of confidentiality.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement
- Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
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CHIEF ACCOUNTANT
The Chief Accountant performs accounting tasks like preparing financial records, taxes, and financial reports and statements and reporting to the Property Manager regarding finances.
Main Job Tasks and Responsibilities
- Researches and answers Property Managers’ questions regarding tenant statements.
- Reviews and approves work such as tenant credit memos, non-recurring tenant billings and questionable cash receipts.
- Prepares security deposit refund invoices.
- Prepares tenant account analysis and reconciliations when tenants dispute charges to their accounts.
- Reviews accounts payable voucher submissions for legal and repair and maintenance expenses.
- Reviews accounts receivable agings for delinquencies, cash applications and rent application.
- Calculates and enters monthly contract item accruals such as janitorial, security and utility expenses to match expenses to period incurred, and review trial balance for reversing of same entries in next accounting period.
- Calculates and enters rehab capitalization entry.
- Prepares balance sheet tie-out to balance the general ledger and commercial management systems.
- Prepares Preview Statements and distributes to field to ensure following month’s recurring charges and past due charges are accurate.
- Calculates and records appropriate depreciation and amortization of fixed assets, tenant improvements, and leasing commissions.
QUALIFICATIONS
- One year general Accounting experience required.
- Bachelor’s degree in Accounting preferred.
- Real estate experience preferred.
- Ability to utilize word processing, spreadsheet and accounting software systems.
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CHIEF ENGINEER
The chief engineer develops, plans and coordinates projects for the Property Management. After projects are approved by the Property Manager, the chief engineer then assigns the roles in the project to appropriate staff members. This duty also includes making sure roles are completed on time and within the project budget.
Main Job Tasks and Responsibilities
- Responsible for supervision and training of maintenance staff.
- Complete maintenance staff’s annual performance reviews.
- Carry out responsibilities in accordance with the organization’s policies and applicable laws.
- Address complaints and resolve problems.
- Through Work Orders, coordinate and supervise activities to maintain and repair physical structures of building
- Responsible to identify preventative maintenance projects and perform various preventative maintenance functions.
- Plan and coordinate a preventative maintenance schedule with Sub-Contractors and Vendors.
- Responsible to keep maintenance logs on electrical and mechanical equipment which will be reviewed by the Property Management team.
- Respond to resident service requests and concerns within 24 hours.
- Perform on-call emergency service as required.
- Maintain Emergency Logs.
- Through Work Orders, responsible for the overall direction, coordination and evaluation of Common Area and Association issues.
- Direct employee or sub-contractor in the repair or replacement of the issues.
- Monitor the materials processed to perform the job in accordance with the annual operating budget.
- Responsible to monitor the maintenance of all electrical, mechanical and plumbing equipment throughout the property, either by himself or maintenance contract and maintain records of areas serviced.
- Equipment including, but not limited to:
- Emergency Generator
- Elevators
- Water Pump
- HVAC Controls/EMS System
- HVAC PAC Units
- Pools
- Irrigation Pump
- Boilers, Hot Water Pumps
Requirements
- Must have HVAC, and EPA Certifications
- Experience in a high-rise condominium is a plus.
- Must have strong HVAC and plumbing, electrical skills.
- Must be proficient with Word, Excel and Outlook.
- Must have outstanding leadership skills.
- Must be detail oriented and self-motivated.
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MAINTENANCE TECHNICIANS / HODMAN
This is a skilled position responsible for a variety of building, installing, maintaining, and repairing tasks requiring a knowledge of one or more of the electrical, mechanical or construction trades; such as carpentry, plumbing, painting, electrical repair, and heating/air conditioning. General knowledge of housekeeping duties, including knowledge of various cleaning chemicals and equipment is necessary.
Main Job Tasks and Responsibilities
- Responsible for the completion of all maintenance service requests as assigned.
- Inspects, installs, troubleshoots and repairs electrical fixtures. Includes changing ballasts and bulbs
- Inspects, installs, troubleshoots and repairs plumbing fixtures. Includes rebuilding flush valves and sink faucets
- Work within expense limits established.
- Maintain inventory controls for cost effective operations. Stocks, delivers and inventories materials needed for day-to-day tasks
- Cleans and maintains tools, equipment, materials and work sites
- Regularly inspect the building and grounds; noting physical appearance of the property, and required maintenance actions
- Coordinate special projects as directed by the Property Manager/Operations Manager/Chief Engineer.
- Assist in monitoring all work being performed by outside contractors.
- Responsible for 24-hour emergency maintenance service as scheduled.
- Monitor and maintain all building systems as assigned.
- Complete grounds work as directed by Property Manager/Operations Manager/Chief Engineer which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas.
- Responsible for alerting the Property Manager/Operations Manager/Chief Engineer of any unusual occurrence and/or damage that have taken place or that may occur.
- Review and complete the daily task sheet, as well as work orders and return them to management at the end of each shift
- Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees.
- Assure safety standards are used which comply with all guidelines.
- Ensure compliance of all work-related activities in a fair, ethical, and consistent manner.
- Follow established company policies and those outlined in the Employee Handbook.
- Special projects and other responsibilities as may be determined.
Requirements
- Must be at least 18 years’ old
- Willing to work on a variable schedule, may include weekends.
- Must be professional and friendly
- Experience working as a maintenance technician is a plus.
- Able to communicate in English is also a plus
- Ability to multitask and prioritize daily workload
- Bachelor’s degree in Engineering (Electrical) or related field.
- Knowledge in all kinds of Single Phase, Three Phase.
- Knowledge in Elevator.
- Knowledge in Plumping System.
- Knowledge in Septic Tank.
- Knowledge in Centralize Gas system.
- Knowledge in Swimming pool.
- Knowledge in Air-Conditioner
- Knowledge in Generator.
- Knowledge in Fire Alarm (Hose reel, Sprinkler System)
- Knowledge in Electric component.
- Knowledge in TPM;
- Knowledge in Microsoft Office.
- Knowledge in AutoCAD 2D.
Benefits
- - Life Insurance
- Medical Insurance
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